Customer Relationship Management for the Small Business

Date and Time

Tuesday Jan 21, 2025
6:30 PM - 8:00 PM CST

Location

Zoom

Fees/Admission

Free

Website

score.org

Customer Relationship Management for ...

Description

Customer Relationship Management (CRM) has become an essential tool for small businesses aiming to improve customer interactions, streamline operations, and enhance decision-making processes.

This presentation provides practical information on how a small business can leverage CRM to improve customer service, increase sales, and drive customer loyalty.

Attendees at this presentation will be provided with:

An Overview of The Customer Relationship Management Process
Case Studies and Examples of Small Business CRM

A Look at Software Alternatives for Small Business CRM

Meet your presenter:

Bob Starinsky is a seasoned business professional with over 40 years of wide-ranging experience in the banking, manufacturing and consulting fields. In addition, he is a twice-published author and a former business educator.

Bob is an Accredited Small Business Consultant (ASBC) and currently works with small
businesses in the Chicago metropolitan area.