The AI-First Escalation Model – Human by Appointment

Description

Learn How To:

Redesign the handoff so machines run the front line and humans run the moments that matter

· Avoid the mistake of keeping humans on standby and chat windows staffed during business hours. "Just in case the AI can't handle it."

· Realize what actually happens when you keep humans in front of every conversation, because "just in case" is the most expensive insurance policy in modern business.

· Understand the cost of staffing a chat window during business hours, because 60% of your customers message at night.